Frequently Asked Questions

Box Backup

Box Backup

If your question is not addressed below, please contact us through our support form and we'll get back to you shortly.


General

What is IDrive® Box Backup?
Why do you need to backup your Box account?
Are there any limitations of IDrive® Box Backup?
How do I get started with IDrive® Box Backup?
Can I backup my Personal Box account with IDrive?
How to add and manage new domains in IDrive® Box for backup?
Is it possible to add a user to manage backup and recovery for my Box domains?
Can I access my backed-up Box data from anywhere?
How many storage regions are available for my backups?
How does IDrive Box backup secure my data?
How does IDrive Box Backup meet the HIPAA compliance requirements?
Why is the size of my backed up Box files in IDrive larger than the size in Box Drive?

Backup

How does IDrive® Box Backup run backups?
How are the IDrive® Box Backups scheduled?
Will the subsequent changes in my backed-up files be transferred incrementally to IDrive® Box Backup?
How do I backup Drive data for a specific user from my IDrive® Box Backup account?
How does snapshot and versioning work in IDrive® Box backup?
What information can I view from the Overview tab on my dashboard?

Seat Management

What is a Seat?
What user management tools can I access under seat management?
How do I change seat status for users?
How do I add users to the IDrive® Box Backup set?
How do I re-add users to the IDrive® Box Backup set?
How do I view the backup status of the users?

Recovery

Why am I asked to trust my IP Address while trying to export or restore data?
How do I restore the backed-up Drive data for a specific user from my IDrive® Box Backup account?
Can I search for a specific item from my IDrive Box Backup account during restore?
How do I search and restore a specific file or folder in IDrive Box Backup?
How do I export the backed-up Box data from my IDrive Box Backup account?
Is it possible to restore corrupted files and folders from my IDrive Box backups?

Activity Logs

Where can I view the activity logs for my IDrive® Box Backup account?
How can I view the system activity log reports for my IDrive® Box Backup?
How can I view the admin activity log reports for my IDrive® Box Backup?
How can I view all event activity log reports for my IDrive® Box Backup?

What is IDrive® Box Backup?

IDrive® Box Backup acts as a secondary cloud repository to protect the files, folders, images, videos, and presentations stored in Box cloud account from ransomware attacks, cyber threats, and natural disasters. It is a cloud applications backup and recovery solution that offers a comprehensive backup, export, and restore solution for your Box data.

Why do you need to backup your Box account?

While storing personal data or business data in the Box cloud, you should maintain a secondary cloud repository as cloud data ransomware is currently the most critical cybersecurity threat with no guarantee of data recovery. While Box backup offers great data syncing features, the ransomware for cloud applications can quickly spread to and encrypt your Box data. With a copy of your Box data safely stored in a cloud repository, you can relax as all of your important files will be safe and available for exports, migrates, and restores, even if any data loss happens. The IDrive Box Backup solution coming with cloud backup, data versioning, and point-in-time recovery provides robust protection for your Box data against disasters, ransomware, human errors, and accidental losses.

Are there any limitations of IDrive® Box Backup?

IDrive® Box Backup has the following limitations in the current version.

  • The data within Relay, and Tasks are not considered for backup.
  • The backed up data in IDrive does not display information such as tags, Synced, Favorites, or My Collections folders.

How do I get started with IDrive® Box Backup?

To get started,

  1. Sign in to your IDrive account.
  2. Click Box.
    Google Workspace
  3. Click Enable.
    Google Workspace
  4. Select a Region from the drop-down list to store your Box backups.
  5. Click Proceed. You will be redirected to the Box authorization page.
    Google Workspace
  6. On the Box account connection page, go to Business Box Backup and click Connect Box Account.
    Google Workspace
  7. Create admin credentials for your account or enter previously created credentials.
  8. Click Allow on the permission screen.

Your Box account will be automatically synced with IDrive for backup, and the user data will be displayed on the screen. You can now manage backups, exports, and restores for all the users in your Box account from the web console.

Can I backup my Personal Box account with IDrive?

Yes, IDrive supports the backup of Personal Box accounts which lets you secure your personal and confidential data.

To backup your personal Box account,

  1. Sign in to your IDrive account.
  2. Click Box.
    Google Workspace
  3. Click Enable.
    Google Workspace
  4. Select a Region from the drop-down list to store your Box backups.
    Google Workspace
  5. Click Proceed. You will be redirected to the box authorization page.
  6. On the Box account connection page, click Connect Box Account under Personal Box Backup.
    Google Workspace
  7. Select the Box account you wish to connect for backup.
  8. Click Allow on the permission screen.

Your personal Box account will be automatically synced with IDrive for backup.

How to add and manage new domains in IDrive® Box for backup?

To add a new domain, you must have enabled IDrive® Box Backup.

  1. Click Enter for Box Backup.
    Google Workspace
  2. In the Choose Domain pop-up, hover on the list and select a domain.
  3. For domains that have been enabled but not configured:

    1. Click Configure. You will be redirected to the Configure page.
      Google Workspace
    2. Select the email address of the Super Administrator of the Box account that you want to backup. The permission screen will appear.
    3. Click Accept. You will be redirected to the Box Backup dashboard.

    For domains that have been enabled and configured:

    1. Click Enter in the Choose Domain pop-up. You will be redirected to the Box Backup dashboard.
      Google Workspace
  4. In the Overview tab, go to Administrative Center > Manage Domains.
    Google Workspace
  5. On the Domains page under Manage, click Add Domain.
  6. Select Box Backup.
    Google Workspace
  7. Select a Region from the drop-down list to store your Box backups.
    Google Workspace
  8. Click Proceed and follow the above steps to enable and configure.

To enter or remove a domain, hover on the required domain and click Enter or Remove.

    Note:
  • You cannot enter more domains before configuring the previously enabled domain.
  • Each domain is charged as a seat.

Is it possible to add a user to manage backup and recovery for my Box domains?

Yes, you can add a user with administrative privileges to manage backup and recovery for your Box domains.

To invite an admin,

  1. Click Enter for Box Backup. You will be redirected to the Box Backup dashboard.
  2. In the Overview tab, go to Administrative Center > Manage Admins.
    Google Workspace
  3. On the Admins page under Manage, click Invite Admin.
    Google Workspace
  4. Enter the Email Address of the user you wish to assign administrative rights.
  5. In the Assign Access Permission section,
    1. Select Full Access if you want to grant privileges for backup, export, restore, and seat management.
    2. Select Read Only if you want to grant privileges only for backup, export, and restore.
  6. In the Assign Domain section, select the required domains you want the user to manage.
  7. Click Invite Admin.
    Google Workspace

The user will receive an email invitation. Once they create an account using the link in the invitation, they will be able to manage operations for assigned domains according to assigned permissions.
Click drive and confirm in the popup to remove the user.

Can I access my backed-up Box data from anywhere?

Yes, you can access your backed-up data across your entire Drive from anywhere via the web console. Similarly, manage backups and restore the backed-up data from any location via the web.

The web console has the following sections:

  • Overview: Get an overview of the user accounts, and backup, exports, and restore summary of all the Box users across the entire Drive.
     view client wise status
  • Seat Management: Add, view, and manage user accounts across the entire Box account.
     view client wise status
  • Recovery: View, manage, and restore point-in-time backups of all users across the entire Drive. Search, download, restore, and monitor specific data from specific users across Box.
     view client wise status
  • Activity Logs: View activity logs, for all users across the account.
     view client wise status

How many storage regions are available for my backups?

Currently, you can store your data in any of these regions - Oregon (USA), Ireland (EU), Frankfurt (EU), Canada, and London (UK). You can choose a region while enabling Box backup.

How does IDrive Box backup secure my data?

IDrive Box prioritizes data security in the following ways:

Automated data backup
Your data is automatically backed up three times a day, providing regular and reliable protection for critical business data.


    Multi-layered data security

  • IDrive Box backup stores your data across top-notch data centers and secures with industry-standard 256-bit AES encryption on both transfer and storage.
  • Each authenticated data transmission and user interaction from Box are processed through TLS 1.2 encrypted connections.
  • IDrive uses 0Auth-based authentication to verify your Box user accounts without requiring their passwords.

Business compliance

IDrive implements data control measures across operations, software, and infrastructure to assist companies in adhering to various regulatory standards such as HIPAA, SOX, GLBA, SEC/FINRA, and PCI DSS.

How does IDrive Box Backup meet the HIPAA compliance requirements?

IDrive Box Backup uses IDrive® e2 technology. IDrive® e2 ensures the following and assists users to meet HIPAA compliance:


  • Physical security of the data centers
  • Strong authentication and authorization controls for cloud, storage, and networking infrastructure
  • Encrypts data at rest and in transit to safeguard confidential patient information

Why is the size of my backed up Box files in IDrive larger than the size in Box Drive?

When backing up Box files (such as Docs, Sheets, etc.) to IDrive, the files cannot be downloaded in their original Box Drive format. Instead, they are exported to a standard format, which typically results in larger file sizes. Additionally, the previous and deleted versions of the files are also considered in the size calculation, contributing to the increased overall size.

How does IDrive® Box Backup run backups?

Once configured with Box, IDrive Box Backup runs a full automated backup of your data for all users.
IDrive® Box Backup enables automated data synchronization, so that after the full initial backup, all the subsequent changes are incrementally backed up.

How are the IDrive® Box Backups scheduled?

IDrive® Box Backup runs up to three automated backups every day for all the users of your organization. These system backups run on a predefined schedule for the entire organization.

Will the subsequent changes in my backed-up files be transferred incrementally to IDrive® Box Backup?

Yes, IDrive® Box Backup enables automated data synchronization. After the full initial backup, all subsequent changes are incrementally backed up.

How do I backup Drive data for a specific user from my IDrive® Box Backup account?

To perform Drive backup for a specific user,

  1. Click Recovery.
  2. Select Drive.
  3. Click the user account for which you want to backup data.
  4. Click Backup Now.
     view client wise status

The backup progress will be displayed. You can view the backup details under Backups.

Note: Running a manual backup does not affect the auto-scheduled backups.

How does snapshot and versioning work in IDrive® Box backup?

IDrive® Box Backup retains previous versions of the backed-up data as point-in-time snapshots, enabling you to run point-in-time restores of your data to the exact state it was in at the time of your backup.

The snapshots are retained and consolidated in the following manner:

  • IDrive runs automated backups daily 3 times, that are retained for 30 days
  • After 30 days, IDrive saves one of the 3 daily backups per user
  • After 90 days, IDrive saves one weekly backup per user
  • After 365 days, IDrive saves one monthly backup per user

What information can I view from the Overview tab on my dashboard?

The Overview tab gives you a quick glance of your users along with their restores, exports, and backups.

You can view the summary of the following information across the entire Drive:

  • Total users: The total number of users across the Box account.
  • Users protected: The number of active Box users added to the backup list who have at least one snapshot.
  • Users not protected: Number of active Box users with no snapshots.
  • Last backup activity: This displays the last date when every module in the application successfully completed a backup within a 24-hour period.
  • Last 10 days backup: This displays the status of the last 10 days, represented by the following icons:
    • drive - Backup failure
    • drive - Backup was 100% successful
    • drive - Backup has not yet commenced
    • drive - Backup was partially successful
  • Backup in progress: Total number of ongoing backup operations.
  • Exports in progress: Total number of ongoing export operations.
  • Restore in progress: Total number of ongoing restore operations.
     view client wise status

Additionally, you can view a summary of the total data backed up, number of users, and account registration details.

What is a Seat?

A seat refers to a Box user. Each seat added to the account is billed as per the subscribed plan.

What user management tools can I access under seat management?

You can access records of all the users under the Seat Management tab in your IDrive Box Backup web console, regardless of their backup status.

Navigate to the Users tab under Seat Management to access the following management tools:

  • Auto-add: Automatically syncs all the new users added to your Box account.
  • Activate all users/Activate all: Activate backup for all unprotected users.
  • Filter users: Filter records of users according to their backup status — active, paused, and unprotected.
  • Search users: Look up specific users among the records.
  • Download CSV: Download a list of all the selected users in CSV format.
  • Manage Drive data: Manage specific Drive data for a user by clicking on - drive
  • Backup status: Hover over View details to view the summary of backup status, or click the button to view a detailed backup status summary.
  • Backup actions: Pause, add, or remove users and shared drives from the backup set. For details, refer How do I change seat status for users?
  • Refresh seats: You can refresh the seats by clicking this button. Depending on the Auto-add status, new seats will be added with the corresponding backup status. If auto-add is enabled, the newly discovered seats are automatically protected, if not, they remain unprotected until the user manually changes it.
  • Unprotect all: You can unprotect all the seats using this option. The unprotected seats will be excluded from the daily backups and will not be accessible in the Recovery module.
     view client wise status

How do I change seat status for users?

You can add and remove the users from the backup set, or pause backups by changing their seat status.

To change the seat status for users,

  1. Go to the Seat Management tab on your IDrive® Box Backup dashboard.
  2. Go to the Users tab.
  3. Under the Backup actions column corresponding to the user, set the seat status as required:
    • Pause: Pause the backup for the user
    • Unprotect: Remove the user from the IDrive® Box backup set
    • Protect: Resume/start backup for unprotected/paused users

The status of a user added to the backup set will be displayed as Active.

Note: On changing the seat status to Unprotect for a user, all backups associated with the user will be deleted.

 view client wise status

How do I add users to the IDrive® Box Backup set?

Users in your Box account are automatically detected and added to the backup set once you configure your Box account with IDrive. Auto-add will be enabled by default to protect new users in your Box account. Depending on the Auto-add status, new seats will be added with the corresponding backup status. If auto-add is enabled, the newly discovered seats are automatically protected, if not, they remain unprotected until the user manually changes it.

To manually add new seats, you can click drive to refresh the data.

To enable auto-add,

  1. Go to the Seat Management tab on your IDrive® Box backup dashboard.
  2. Navigate to the Users tab.
  3. Enable the toggle switch next to Auto-add.
     view client wise status

How do I re-add users to the IDrive® Box Backup set?

You can re-add users to the active backup set by changing their seat status to Protect.

To activate backup for users not included in the backup set,

  1. Go to the Seat Management tab on your IDrive® Box Backup dashboard.
  2. Navigate to the Users tab.
  3. Under the Backup actions column next to the paused/unprotected user, select Protect from the dropdown menu.
     view client wise status

To activate all the unprotected users, click Activate all.

 view client wise status

How do I view the backup status of the users?

The Backup status next to each user provides an overview of their backup results for each module within the past 24 hours. Click View details to view the following backup status parameters for each module:

  • Backup status: Success/failure status of the backup in the past 24 hours, denoted by Completed / Failed
  • Storage used: Total space occupied by the backup
  • Last backup: Timestamp of the last backup
     view client wise status

To view the summarized backup status for each module, hover over View details.

Why am I asked to trust my IP Address while trying to export or restore data?

When using a new IP address to export or restore data you must authorize the IP address by entering a verification code sent to the email address of the account administrator. This is a one-time process to ensure your identity.

  1. Trust this IP address screen will appear while performing a restore or export operation from the Restore or Export page.
  2. You will be prompted to enter a one-time verification code sent to your registered email address. The code can be used only once and will expire after 5 minutes.
  3. Enter the code.

    Note: In case the code expires or you have not received the email, click Resend code to get a new verification code.

     view client wise status
  4. Click Verify and Restore.

Once an IP address is added as a trusted IP, users will not be asked to enter one-time verification code during any subsequent export/restore operations.

Note:

  • Users can get this one-time verification code via registered email address only.
  • If you are unable to receive email with one-time verification code, contact support.
  • This one-time IP address verification is applicable for restore and export operations.

How do I restore the backed-up Drive data for a specific user from my IDrive® Box Backup account?

To restore the backed-up drive data,

  1. Go to the Recovery tab on your IDrive® Box backup dashboard.
  2. Click Drive.
  3. Click the user account from which you want to restore data.
  4. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific file or folder, select the item from the list of backed-up items. You can also search for a specific file or folder.
  5. Click Restore. A popup window will appear.
     view client wise status
  6. Select Snapshot or Selected Items as required.

    Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.

  7. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. The data will be restored to Drive irrespective of where it is being restored from.
  8. Click Restore.
     view client wise status

On completion, a folder named after the restore mode and date will be auto-created on the restore location. Here are example folders that will be created as per the mode of restore:

Drive

For snapshot restore: (IDrive Restore selection <TimeStamp>)

For selected item restore: (IDrive Restore selection <TimeStamp>)

For search-based restore: (IDrive Restore search:Search_Term <TimeStamp>)

Can I search for a specific item from my IDrive Box Backup account during restore?

Yes, IDrive Box Backup enables you to search and recover specific files, entire folders, images, and videos at a granular level.

How do I search and restore a specific file or folder in IDrive Box Backup?

You can perform both point-in-time and file-level searches across multiple search parameters to perform a granular restore for a specific item.

To perform a point-in-time search for restoring a specific version of the backed-up data from a user account,

  1. Go to the Recovery tab on your IDrive® Box backup dashboard.
  2. Select the required application from which you want to restore data.
  3. Click the user account for which you want to perform the search.
  4. To search for all the snapshots for a specific data, select the date on the calendar. A list of all the recent snapshots will be displayed on the screen. Select the required snapshot. Click Latest Snapshot to find the latest snapshot.
     view client wise status

A file-level search enables you to locate specific backed-up files and folders from a user account.

To perform file-level restore,

  1. Go to the Recovery tab on your IDrive® Box backup dashboard.
  2. Select the required application for which you want to restore data.
  3. Go to the Search tab.
  4. Enter a valid search term, set the required date and time for snapshots, select single or multiple users from the dropdown menu.

    Note: The snapshot closest to the selected timestamp will be displayed.

  5. Click Search.
     view client wise status

To restore the file(s)/folder(s), refer to this FAQ.

How do I export the backed-up Box data from my IDrive Box Backup account?

To export the backed-up data,

  1. Go to the Recovery tab on your IDrive® Box backup dashboard.
  2. Select the required application for which you want to export data.
  3. Select the appropriate snapshot under Snapshots if you want to perform point-in-time export. To export a specific file or folder, select the item from the list of backed-up items. You can also search for a specific file or folder.
  4. Click Export. A popup window will appear.
  5. Select Snapshot or Selected Items as required.

    Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.

  6. Click Export.
     view client wise status

You can download the generated export files in the Exports tab by clicking drive next to successful exports. Alternatively, click drive to delete the export.

Note: Exports will be downloaded as zip files.

Is it possible to restore corrupted files and folders from my IDrive Box backups?

Yes, you can restore deleted or corrupted files and folders directly from the user account. The restored data will be displayed under Drive. You can also download them on your device while retaining their exact folder structure.

Where can I view the activity logs for my IDrive® Box Backup account?

You can generate the activity log reports of scheduled System Events and initiate Admin Actions like backup, restore, search, and web operations across IDrive® Box backup from the Activity Logs tab.

How can I view the system activity log reports for my IDrive® Box Backup?

To view activity log reports for system-generated automatic backups,

  1. Go to the Activity Logs tab on your IDrive® Box backup dashboard.
  2. Click System Events.
  3. Select Date range. To set a custom start and end date, select Custom range.
  4. Next, specify the following parameters:
    • Event Type: By default, it will be set as Scheduled.
    • Module: Choose Drive as the backup module.
    • Status: Generate log for all activities or completed, pending, in progress and failed events.
    • Seat: Generate log for specific user(s).
  5. Click View Event Logs.
     view client wise status

A list of all the scheduled backup activities including timestamp, seat, module, backup status, event (backup), destination (for restore), performed by, will be displayed on the screen. You can also view the summary of the hourly and daily events (backup).

To generate a detailed summary report of the activities, click Generate Summary.

You can also download the activity log reports on your system in CSV format by clicking Download CSV.

How can I view the admin activity log reports for my IDrive® Box Backup?

To view activity log reports for admin-initiated actions,

  1. Go to the Activity Logs tab on your IDrive® Box backup dashboard.
  2. Click Admin Actions.
  3. Select Date range. To set a custom start and end date, select Custom range.
  4. Next, specify the following parameters:
    • Event Type: Select the type of operation (All, backup, export, restore, and search)
    • Status: Generate log for all activities or completed, pending, in progress and failed events.
    • Module: Choose Drive as the backup module.
    • Seat: Generate logs for specific or all users.
  5. Click View Event Logs.
     view client wise status

A list of all the manual backup activities including timestamp, seat, module, backup status, event (backup), destination (for restore), performed by, will be displayed on the screen.

To generate a detailed summary report of the activities, click Generate Summary. You can also download the activity log reports on your system in CSV format by clicking Download CSV.

How can I view all event activity log reports for my IDrive® Box Backup?

To view activity log reports for all events,

  1. Go to the Activity Logs tab on your IDrive® Box backup dashboard.
  2. Click All Event Logs.
  3. Select Date range. To set a custom start and end date, select Custom range.
  4. Next, specify the following parameters:
    • Event Type: Select the type of operation (All, backup, export, restore, and search)
    • Status: Generate log for all activities or completed, pending, in progress and failed events.
    • Seat: Generate log for specific user(s)/shared drive(s), or all users/shared drives.
  5. Click View Event Logs.

A list of all the scheduled and manual system as well as admin backup activities including timestamp, seat, backup status, event (backup), destination (for restore), performed by, will be displayed on the screen.

To generate a detailed summary report of the activities, click Generate Summary. You can also download the activity log reports on your system in CSV format by clicking Download CSV.

1-818-485-4333